Return Policy

We want your shopping experience with us to be delightful and nothing short of extraordinary. If for any reason you're not completely satisfied, we offer hassle-free returns within 7 days of delivery, with FREE return shipping (free pick-up and delivery) on all orders.

What Can't Be Returned?

• Personalised Pieces: Engraved jewellery pieces can't be returned.
• Custom Orders: All custom-made jewellery pieces are non-returnable (non-refundable) as they are crafted on special requests ‘only for you’.
• Previously Worn Items: We can't accept jewellery that's been damaged, modified, or shows signs of wear.

But don't worry! For ring orders, we’re happy to offer one free ring resizing within 7 days of delivery if it doesn't fit perfectly. There might be a small charge for significant size adjustments based on our resizing policy.

What to Include in Your Return?

Please return all items that came with your original purchase, including:

• Certificates
• Add-ons
• Packaging
• Accessories, etc.

If any of these items are missing, we may charge a suitable fee.

How to Initiate a Return?

We make it easy to return your jewellery! Simply contact our customer support team through:

• Phone or WhatsApp: (+91) 800 9400 600
• Email: customer.service@vedicgems.com

Once we hear from you, we'll arrange a convenient pickup of your return shipment directly from your location.

Note: We will make two pickup attempts. If the courier partner is unable to collect the shipment, you'll be responsible for sending the return package back to us at:

Please ensure that your shipment is securely packed. Also, we request that you record a video of the whole packing process.

Processing Your Return

Once we receive your return, our Quality Assurance team will inspect the items within 2–4 business days. We’ll then process your request promptly.

We're here to help! If you have any questions about our return policy, please don't hesitate to reach out.

Refund

We want to make sure you're happy with your Vedic Gems shopping experience. If you return an item within our 7-day return window from the delivery date, we'll process a full refund to your original payment method. Here are a few things to keep in mind:

• Processing Time: Allow up to 8–12 business days for the funds to reflect in your account, depending on your bank or card issuer.
• Partial Orders: If you return some items from an order, you'll only be refunded for the returned pieces.
• Condition: We can't accept returns for jewellery that's been damaged, modified, or shows signs of being worn. In these cases, we'll have to ship the item back to you without a refund.
• Certificates: Please make sure to return all certificates along with your jewellery. Missing certificates may result in a deduction of ₹500 to ₹3000, depending on the certificate's cost.

Questions? We've got answers! Reach out to our customer service team by phone or WhatsApp chat on (+91) 800 9400 600, or email at customer.service@vedicgems.com