10-दिन वापसी

Free 10-Day Return and Exchange Policy

If for any reason you are not completely satisfied, we offer hassle-free returns for a full refund to your original payment method, along with exchanges, within 10 days of delivery. Return shipping is entirely free, with complimentary pick-up and delivery on all orders. Please note that add-on services such as third-party certificates, gift wrapping, shipping charges, and duties are not refundable.

What Cannot Be Returned or Exchanged

• Customised and personalised jewellery: Engraved or customised pieces cannot be returned or exchanged.
• Used or worn items: We are unable to accept any gemstone or jewellery that has been damaged, modified, or shows signs of wear.
• Third-party alterations: Items that have been altered or modified in any way by a third party will not be accepted under our return, exchange, or refund policies.

What to Include in Your Return

Please send back everything that came with your original purchase. This includes the certificates, the original packaging, and any accessories or related items. If any of these are missing, a suitable fee may apply. Kindly ensure that your shipment is packed securely. We also request that you record a video of the entire packing process, as this small step helps protect both you and us.

How to Initiate a Return or Exchange

Reach out to our customer support team by phone or WhatsApp on +91 80094 00600, or by email at [email protected]. Once we hear from you, we will arrange a convenient pickup of your return shipment directly from your location.

Processing Your Return

Once your return reaches us, our Quality Assurance team will inspect the items within 4 business days, after which we will process your return or exchange request promptly.

Refunds

• Processing time: Please allow up to 8 to 12 business days for the funds to reflect in your account, depending on your bank or card issuer.
• Partial orders: If you return only some items from an order, you will be refunded for the returned pieces alone.
• Condition: We are unable to accept returns for any gemstone or jewellery that has been damaged, modified, or shows signs of wear. In such cases, the item will be shipped back to you without a refund.
• Add-ons and certificates: The cost of add-ons such as IGI certification, gift wrapping, or any other value-added services paid at the time of purchase is non-refundable.
• Any discount percentage or discount value applied at the time of purchase, as mentioned on your invoice, will be deducted from the final refund amount.

Exchanges

Within the same 10-day window from the delivery date, both the metal and the gemstone or diamond are credited at 100% of the market value, with zero making charges and zero processing or shipping charges. The market value is the value at which the item is sold on the Vedic Gems website at the time you request the exchange.

Please Note

Once a resizing request has been made, the 10-day return policy no longer applies.