Returns & Exchange
Our 10-day hassle-free returns, exchanges, and refund policy for loose gemstones and jewellery.
Policy Snapshot
Last reviewed: September 12, 2026
Effective date: September 12, 2026. Free 10-day returns and exchanges with complimentary pickup. Add-on services such as third-party certificates, gift wrapping, shipping charges, and duties are not refundable.
Free 10-Day Return and Exchange Policy
We want every moment of your shopping experience with us to feel delightful and nothing short of extraordinary. If for any reason you are not completely satisfied, we offer hassle-free returns for a full refund to your original payment method, along with exchanges, within 10 days of delivery.
Return shipping is entirely free, with complimentary pick-up and delivery on all orders. Please note that add-on services such as third-party certificates, gift wrapping, shipping charges, and duties are not refundable.
What Cannot Be Returned or Exchanged
A few items fall outside our return and exchange policy, and we want to be upfront about them so that there are no surprises along the way.
- Customised and personalised jewellery: Engraved or customised pieces cannot be returned or exchanged.
- Used or worn items: We are unable to accept any gemstone or jewellery that has been damaged, modified, or shows signs of wear.
- Third-party alterations: Items that have been altered or modified in any way by a third party will not be accepted under our return, exchange, or refund policies.
What to Include in Your Return
To help us process your return smoothly, please send back everything that came with your original purchase. This includes the certificates, the original packaging, and any accessories or related items. If any of these are missing, a suitable fee may apply.
How to Initiate a Return or Exchange
Returning or exchanging your loose gemstone or jewellery is simple. You only need to reach out to our customer support team through any of the channels below.
- Phone: +91-8009400600
- WhatsApp: +91-8009400600
- Email: [email protected]
Once we hear from you, we will arrange a convenient pickup of your return shipment directly from your location. Please note that we will make two pickup attempts, and if our courier partner is unable to collect the shipment, you will be responsible for sending the return package back to us at the following address.
Vedic GemsC/O Angara Jewels Pvt. Ltd.
2nd Floor, A-28, Vidyalaya Marg
Tilak Nagar, Jaipur-302004
Kindly ensure that your shipment is packed securely. We also request that you record a video of the entire packing process, as this small step helps protect both you and us.
Processing Your Return
Once your return reaches us, our Quality Assurance team will inspect the items within 4 business days, after which we will process your return or exchange request promptly.
If you have any questions about our return and exchange policy, please do not hesitate to get in touch. You can reach us on WhatsApp, or by email at [email protected].
Refunds
We want to be certain that you are happy with your Vedic Gems experience from start to finish. When you return an item within our 10-day window from the delivery date, we will process a full refund to your original payment method. Please keep in mind that add-on services such as third-party certificates, shipping charges, and duties are not refundable.
- Processing time: Please allow up to 8 to 12 business days for the funds to reflect in your account, depending on your bank or card issuer.
- Partial orders: If you return only some items from an order, you will be refunded for the returned pieces alone.
- Condition: We are unable to accept returns for any gemstone or jewellery that has been damaged, modified, or shows signs of wear. In such cases, the item will be shipped back to you without a refund.
- Add-ons and certificates: The cost of add-ons such as IGI certification, gift wrapping, or any other value-added services paid at the time of purchase is non-refundable.
- Any discount percentage or discount value applied at the time of purchase, as mentioned on your invoice, will be deducted from the final refund amount.
Exchanges
Looking to exchange an item within our 10-day window from the delivery date for something different? We are glad to help, and the table below outlines how our jewellery exchange values are calculated.
| Category | Metal | Diamond / Gemstones | Making Charges | Processing / Shipping |
|---|---|---|---|---|
| Gold Jewellery | 100% of the Market Value | 100% of the Market Value | Zero | Zero |
| Silver Jewellery | 100% of the Market Value | 100% of the Market Value | Zero | Zero |
| Panchdhatu / Other Metal | 100% of the Market Value | 100% of the Market Value | Zero | Zero |
Note: The market value of the precious metals and the gemstone or diamond is the value at which the item is sold on the Vedic Gems website at the time you request the exchange.
Exchanging your item takes just a few steps.
- Reach out to our customer service team by phone at +91-8009400600, on WhatsApp, or by email at [email protected].
- Let us know what you would like to exchange your item for.
- We will arrange a free pickup of your return shipment from the address on your original order.
- Once we receive your return, our team will inspect it.
If everything is in order, we will ship your new piece of gemstone or jewellery to you and your exchange will be complete. Should the returned item not pass inspection, we will unfortunately need to send it back, as we are unable to accept any gemstone or jewellery that has been damaged, modified, or shows signs of wear, or where the 10-day return or exchange window has already closed.
Questions? We are always happy to help. Reach out to our customer service team by phone, on WhatsApp, or by email at [email protected].
Frequently Asked Questions: Returns and Replacement
When does the 10-day return period start?
The 10-day period begins on the day you receive your product, as recorded by our courier.
I bought two loose gemstones and I like one of them. Can I return the other?
Yes. Under our no-questions-asked return policy on gemstones, with 100% money back, you are welcome to return the other gemstone within the 10-day period.
I have lost the lab certificate and original packaging of the product. Can I still return the loose gemstone?
We usually require the full original documentation that accompanied the loose gemstone, including the product certificate, invoices, lab certificates, packaging, and any discount coupons. In the absence of any of these items, you will not be eligible for the 100% Money Back Guarantee. You may, however, still qualify for a full or partial replacement or store credit, so please contact our customer support team with the details of your situation and we will be glad to assist you.
Can I return a gemstone that I purchased and had studded in a ring?
Our returns policy clearly states that any custom jewellery cannot be returned. That said, you remain eligible for a 100% refund of your invoice value for regular design jewellery that has not been customised, and the refund amount for the metal weight will be calculated at the prevailing metal prices.