Shipping and Delivery

Free Shipping

We take great care in getting your order to you safely and securely, and here is what you can expect from us.

Delivery Timelines for Domestic Orders

Your order of a loose gemstone will be shipped within 1 to 2 business days, while jewellery will be shipped within 7 to 8 days. Delivery itself may take between 2 and 5 days depending on your location, and please note that any customisation you select adds a further 3 days to the shipping timeline. Because we handcraft each piece of Vedic Gems jewellery with care and precision, timelines can vary depending on the specific item you choose, and you will find an estimated arrival date displayed on each product page before you add it to your cart.

Order Tracking

1. Visit our website and click on the ಆರ್ಡರ್ ಟ್ರ್ಯಾಕ್ ಮಾಡಿ link in the footer.
2. Enter your AWB number, which is included in your shipping confirmation email and WhatsApp notification.
3. View the current status of your order along with its estimated delivery date.

Delivery Locations

For security reasons, we are unable to deliver to public places such as malls, hotels, or restaurants, so we kindly ask that you provide a secure delivery location such as your home or office. Please note that we are unable to deliver to PO boxes.

At the Time of Delivery

For high-value orders, we may require a signature and ID verification upon delivery to make sure your package arrives safely. If you happen to be unavailable, someone you trust can sign for and receive the package on your behalf at your designated address, whether residential or work.

ID Verification

To ensure your package reaches the right hands, the courier may ask for one of the following forms of identification upon delivery.

• PAN Card
• Driver's Licence
• Passport
• Voter ID Card
• Aadhaar Card

If You Are Not Available

Our courier partner will attempt delivery three times, and if you remain unreachable after these attempts, the package will be returned to us.

Delivering to Your Office

If you are having your package sent to your workplace, it helps to include your department details, your employee number, and a direct landline phone number, as these details allow us to avoid any delays.

Factors That Can Affect Delivery

• Security checks: On occasion, an order may be selected for a routine security check to ensure its safety, and if this happens we will contact you for a little more information so that we can speed up processing.
• Unforeseen delays: While rare, situations beyond our control, such as natural disasters or government interventions, may cause delivery delays, and we will always do our best to keep you informed in such instances.

Delayed Shipments

If your order cannot be shipped on the promised date, we will keep you informed about the reason for the delay.

Shipment Discrepancies

Once your package arrives, please take a moment to carefully inspect the condition of the product before accepting it. If the packaging appears tampered with or damaged, or if the contents seem incorrect in any way, such as a missing or wrong item, we kindly ask that you refuse the delivery. To help us resolve the matter quickly, please record a video while opening the package and highlighting any discrepancies.

If you notice any issues after accepting the delivery, please contact us on WhatsApp or send us a message at [email protected], and include your video recording in the email. Our dedicated team will investigate your complaint promptly and take the appropriate action. To ensure a smooth resolution, we kindly ask that you report any discrepancies within a reasonable timeframe of receiving the package, as delays in reporting may limit our ability to assist you.

Questions?

If you have any questions about the delivery process or what to do in the case of a discrepancy, please do not hesitate to contact our customer service team by phone or WhatsApp at +91 80094 00600, or by email at [email protected].