Free 10-Day Return and Exchange Policy
If for any reason you are not completely satisfied with your order, we offer hassle-free returns for a full refund, along with exchanges, within 10 days of delivery. Return shipping is entirely free, with complimentary pick-up and delivery on all orders.
What Cannot Be Returned or Exchanged
- Customised and personalised jewellery: Engraved or customised pieces cannot be returned or exchanged.
- Used or worn items: We are unable to accept any gemstone or jewellery that has been damaged, modified, or shows signs of wear. Your return will be initiated once our experts have analysed the gemstone and confirmed that it matches specifications on the IGI certificate.
- Third-party alterations: Items that have been altered or modified in any way by a third party will not be accepted under our return, exchange, or refund policies.
- Resized items: Once a resizing request has been made, the 10-day return policy no longer applies.
What to Include in Your Return
Please send back everything that came with your original purchase. This includes the certificates, the original packaging, and any accessories or related items. If any of these are missing, a suitable fee may apply.
Kindly ensure that your shipment is packed securely. We also request that you record a video of the entire packing process, as this small step helps protect both you and us.
How to Return or Exchange Your Item
- Reach out to our customer support team by phone or WhatsApp on +91 82333-54451, or by email at [email protected].
- If you are requesting an exchange, let us know what you would like to exchange your item for.
- We will arrange a free pickup of your return shipment from the address on your original order.
- Once your return reaches us, our Quality Assurance team will inspect the items within 4 business days.
- If everything is in order, we will process your refund, or ship your new gemstone or jewellery to you to complete your exchange.
Items that do not pass inspection, or that reach us after the 10-day window has closed, will be sent back to you.
Refunds
- Processing time: Please allow up to 8 to 12 business days for the funds to reflect in your account, depending on your bank or card issuer.
- Partial orders: If you return only some items from an order, you will be refunded for the returned pieces alone.
- Add-ons and certificates: The cost of add-ons such as third-party certificates (including IGI certification), gift wrapping, original shipping charges, duties, or any other value-added services paid at the time of purchase is non-refundable.
- Discounts: Any discount percentage or discount value applied at the time of purchase, as mentioned on your invoice, will be deducted from the final refund amount.
Exchanges
Looking to exchange an item for something different? The table below shows how exchange values are calculated.
| Category | Metal | Diamond / Gemstones | Making Charges | Processing / Shipping Charges |
|---|---|---|---|---|
| Gold Jewellery | 100% of the Market Value* | 100% of the Market Value | Zero | Zero |
| Silver Jewellery | 100% of the Market Value* | 100% of the Market Value | Zero | Zero |
| Panchdhatu / Other Metal | 100% of the Market Value* | 100% of the Market Value | Zero | Zero |
| Loose Gemstones | Not applicable | 100% of the Market Value, after evaluation by our team | Not applicable | Zero |
Note: The market value of the precious metals and the gemstone or diamond is the value at which the item is sold on the Vedic Gems website at the time you request the exchange.
FAQs
When does the 10-day return period start?
The 10-day period begins on the day you receive your product, as recorded by our courier.
I bought two loose gemstones and I like one of them. Can I return the other?
Yes. You are welcome to return the other gemstone within the 10-day period for 100% money back, after evaluation by our team.
I have lost the lab certificate and original packaging of the product. Can I still return the loose gemstone?
We usually require the full original documentation that accompanied the loose gemstone, including the product certificate, invoices, lab certificates, packaging, and any discount coupons. In the absence of any of these items, you will not be eligible for the 100% Money Back Guarantee. You may, however, still qualify for a full or partial replacement, so please contact our customer support team with the details of your situation and we will be glad to assist you.
Can I return a gemstone that I purchased and had studded in a ring?
Customised jewellery cannot be returned. You remain eligible for a 100% refund of your invoice value for regular design jewellery that has not been customised.