Returns Policy
Exchange values, how to exchange within 10 days of delivery, and answers to common returns questions.
Policy Snapshot
Last reviewed: September 12, 2026
Exchange eligible jewellery within 10 days of delivery. Metal and gemstones are credited at 100% of market value with zero making, processing, or shipping charges.
Exchanges
Looking to exchange an item within our 10-day window from the delivery date for something different? We are glad to help, and the table below outlines how our jewellery exchange values are calculated.
| Category | Metal | Diamond / Gemstones | Making Charges | Processing / Shipping Charges |
|---|---|---|---|---|
| Gold Jewellery | 100% of the Market Value | 100% of the Market Value | Zero | Zero |
| Silver Jewellery | 100% of the Market Value | 100% of the Market Value | Zero | Zero |
| Panchdhatu / Other Metal | 100% of the Market Value | 100% of the Market Value | Zero | Zero |
Note: The market value of the precious metals and the gemstone or diamond is the value at which the item is sold on the Vedic Gems website at the time you request the exchange.
How to Exchange Your Item
- Reach out to our customer service team by phone at +91 80094 00600, on WhatsApp, or by email at [email protected].
- Let us know what you would like to exchange your item for.
- We will arrange a free pickup of your return shipment from the address on your original order.
- Once we receive your return, our team will inspect it.
If everything is in order, we will ship your new piece of gemstone or jewellery to you and your exchange will be complete. Should the returned item not pass inspection, we will unfortunately need to send it back, as we are unable to accept any gemstone or jewellery that has been damaged, modified, or shows signs of wear, or where the 10-day return or exchange window has already closed.
FAQs
When does the 10-day return period start?
The 10-day period begins on the day you receive your product, as recorded by our courier.
I bought two loose gemstones and I like one of them. Can I return the other?
Yes. Under our 10-day return policy on gemstones, with 100% money back, you are welcome to return the other gemstone within the 10-day period.
I have lost the lab certificate and original packaging of the product. Can I still return the loose gemstone?
We usually require the full original documentation that accompanied the loose gemstone, including the product certificate, invoices, lab certificates, packaging, and any discount coupons. In the absence of any of these items, you will not be eligible for the 100% Money Back Guarantee. You may, however, still qualify for a full or partial replacement or store credit, so please contact our customer support team with the details of your situation and we will be glad to assist you.
Can I return a gemstone that I purchased and had studded in a ring?
Our returns policy clearly states that any custom jewellery cannot be returned. That said, you remain eligible for a 100% refund of your invoice value for regular design jewellery that has not been customised, and the refund amount for the metal weight will be calculated at the prevailing metal prices.